SHIPPING & RETURNS POLICY


3 Days Return Policy


You have 3 days to make a refund request after your order has been delivered (from the date of receipt).


Note:- All customized articles are not entitled to any exchange or refund.


Easy and Hassle-Free Returns


You can return most of the products you have bought (except a few - Please cheque FAQ), and we will take care of the return shipping costs.


Note:- All customized articles are not entitled to any exchange or refund.


Full Refunds


If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees applied.


Note:- All customized articles are not entitled to any exchange or refund.


Authenticity Guarantee


If your purchase is found to be counterfeit, you will receive a full refund along with any shipping fees paid.


How does Return Policy Work?


Initiate A Return

Call our customer support number +91-8156 999 555 or return via Email :- [email protected] / My Accounts/ My Orders page.



Schedule Pick-up


A pick-up will be scheduled by one of our courier services or you shall arrange to send it back.


Return the Item


Pack the item in its original state and packaging. Hand over the package to the courier representative. Make sure that all the tags are intact.


Refund Processed


Once we receive your returned item, we will inspect it and process your refund.





General Policy:


We are providing Re-pickup facility in selected areas where our logistic service partners are servicing, however, if you are in an "out of service area", we will inform you of the same through email.


In case your address is not falling in the service area of our logistic partners, upon getting a mail confirmation from us, you should send the products through any of the reputed couriers within 3 days from the date of confirmation.


In such cases, you will be reimbursed return courier charges as per the mode of payment you opt for.


Always write not for sale or Defective good return on the cover while sending us the products.


You can track the status of your return from our site by logging into your account.


Please inform us about the returning of the product to us on [email protected] or by calling/what's app us by mentioning your ORDER ID.


The products being returned should be returned in the ORIGINAL CONDITION along with TAGS and PACKING.


If upon receipt, we found that product is USED, WASHED, ALTERED or is not in ORIGINAL FORM, no refund or exchange or return is accepted.


Return of goods that are custom made, pre-stitched or prepared as per your specific order will not be accepted.


Exchanges:


If you want to make an exchange we will issue you "reward points" to use for a new purchase. Reward Points include the value of returned items and a standard shipping credit so that you do not have to pay to have your exchange item sent to you. (Returns at a value of over Rs. 1000 will not include a shipping credit since the exchange order is eligible for the FREE shipping offer). Other benefits include:









Note:- All customized articles are not entitled to any exchange or refund.